Welcome to our FAQ section, where we answer your most common questions about our authentic South Asian ethnic wear and global shopping experience. At ZariGrace Shop, we’re committed to bringing cultural elegance to your doorstep, wherever you are in the world.
Product Questions
What types of ethnic wear does ZariGrace Shop specialize in?
We offer a curated collection of traditional South Asian garments including A-line dresses, lehengas, Anarkali suits, chaniya cholis, and elegant gowns. Our accessories range includes jewelry (anklets, bangles, bracelets, chokers, earrings), bags and clutches, and complementary pieces like dupattas and blouses.
Are your products handmade?
Yes! Our artisan-crafted pieces feature hand-embroidery and traditional techniques. Slight variations in stitching or color are part of their unique charm and not considered defects.
How do I choose the right size for ethnic wear?
Each product page includes detailed size charts with measurements in inches/cm. For lehengas and suits, we recommend comparing your bust/waist/hip measurements. When in doubt, our customer care team can assist with sizing advice.
Shipping & Delivery
Where does ZariGrace Shop deliver?
We proudly offer seamless global delivery to most international destinations (excluding some Asian countries and remote regions). Our customers span from New York to London to Sydney!
What are my shipping options?
- Express Shipping (10-15 business days via DHL/FedEx) – $12.95 flat rate with real-time tracking
- Free Standard Shipping (15-25 business days via EMS) – Available for orders over $50
How can I track my order?
You’ll receive tracking information via email as soon as your order ships. For express shipments, you can monitor real-time updates through the carrier’s website.
What if I need my outfit for a specific wedding/festival date?
Contact our customer care team immediately after ordering for rush processing options. We specialize in coordinating deliveries for bridal parties and festival celebrations across continents.
Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure international transactions.
Is my payment information secure?
Absolutely! We use industry-standard encryption and never store your full payment details. All transactions are processed through PCI-compliant systems.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery for exchange or store credit (excluding final sale items). Items must be in original condition with tags attached. Return shipping is the customer’s responsibility.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions and address (Columbus, US). Please include all original packaging and protective layers.
What if my item arrives damaged?
While we triple-check all packages before shipping, if you receive a damaged item, contact us within 48 hours with photos. We’ll arrange a replacement or refund.
Customer Support
How can I contact ZariGrace Shop?
Our customer care team is available via email at [email protected]. We typically respond within 24 hours (excluding weekends and holidays).
Do you offer styling advice for special occasions?
Yes! We love helping customers create perfect ethnic ensembles for weddings, Diwali, Eid and other celebrations. Share your event details and preferences, and we’ll suggest coordinating pieces.
At ZariGrace Shop, we don’t just deliver packages – we deliver confidence, tradition, and the joy of cultural celebration worldwide. Wherever life takes you, take ZariGrace with you.