At ZariGrace Shop, we take pride in crafting ethnic wear that celebrates cultural traditions with modern elegance. While we meticulously inspect each handcrafted piece before shipment, we understand there may be occasions when an exchange or return is necessary.

Our Return Policy

We gladly accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging must be intact (including protective garment bags)
  • Proof of purchase must be provided
Note on Custom/Special Orders: Handcrafted items made to your specifications (such as wedding trousseaus or festival wear with special measurements) cannot be returned unless defective.

Non-Returnable Items

To preserve the integrity of our traditional craftsmanship, these items are final sale:

  • Jewelry: Ear Rings, Anklets, Bangles, Bracelets, Choker, Danglers, Foot Jewellery (for hygiene reasons)
  • Accessories: Bags and Clutches (unless defective)
  • Altered Items: Any garment that has been tailored or modified after delivery

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of delivery with:
    • Your order number
    • Photos of the item(s) you wish to return
    • Reason for return/exchange
  2. Wait for Approval: Our customer care team will respond within 24 business hours with return instructions
  3. Ship Your Return: Once approved, securely package the item(s) and mail to:
    ZariGrace Shop Returns
    2752 Hemlock Lane
    Columbus, US 42032
  4. Processing: Allow 3-5 business days for processing after we receive your return

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear ZariGrace Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) for return: [Product Name(s) and Color/Size]
Reason: [Please specify]

Attached are photos showing the item(s) condition. Please advise on next steps.

Thank you,
[Your Full Name]
[Your Contact Number]

Refund Information

Once your return is processed:

  • Timing: Refunds are issued within 3-5 business days after we receive your return
  • Method: Refunds will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
  • International Refunds: May take additional 2-3 days to appear in your account due to bank processing

Exchange Process

For exchanges (size/color only):

  1. Follow the standard return process above
  2. Specify your desired replacement item in your email
  3. We’ll ship the new item once we receive your return (additional shipping charges may apply for international exchanges)
Cultural Celebration Timing: For urgent exchanges needed for weddings or festivals, please indicate your event date in the subject line (“URGENT: Diwali Exchange Needed”) and we’ll prioritize your request.

Damaged or Defective Items

If your handcrafted item arrives damaged:

  • Contact us within 48 hours of delivery
  • Include clear photos of the damage and packaging
  • We’ll arrange a prepaid return label and expedite your replacement

For any questions about our return policy, please contact our customer care at [email protected].

With respect to your cultural traditions,
The ZariGrace Shop Team